Our Overall Digital Concept

Our 'Overall Digital Concept' not only includes the processes in the Front Office such as:

1. Digital account view with digital expenditure account

2. Digital identification (multichannels)

3. Digital signature (electronic signature)

But it especially focuses on the processes in the back office whose manual procedures are substantially reduced leading in turn to increased efficiency.

With the introduction of our digital back office, 80% of all processes can be initially automated, progressing up to 98% through adjustments and optimisations.

You know how it is:  Out of date core systems are frequently enhanced through add-ons and connected to interfaces. In addition to the partially redundant data storage, the core systems have been developed in old programming languages thus blocking modern process algorithms.

The following Back Office components are digitalised:

• Event and input channel controlling
• Direct contact points
• Documentation
• Electronic media
• Rule-based event derivations
  • Analysis of the channels
  • Identification
  • Rating
  • The splitting of data and events
• Automated event process management
  • Workflows
  • Chat bots
  • Smart contracts